RETURNS OF WORKING PRODUCT​

Product returns are subject to ATHENNA INC approval and at the Company's sole discretion, ATHENNA INC will issue a refund - less a 20% re-stocking fee - on all returns of working product, provided that the following conditions are met:

• Client follows the requisite procedures described below (see "Procedures: Returns of Working Product").

  
  

• Client returns product within 30 calendar days from the original date of purchase.

  
  

• Client returns product in the condition in which it was delivered (all product received otherwise will not be accepted).

  
  

Product received after 30 calendar days will not be eligible for refund. Warranties, service agreements, etc. are not eligible for return; contact your sales representative if you have any questions about product eligibility.

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PROCEDURE:​

1. If you (the client) would like to return a product, and it is still within 30 calendar days from the original date of purchase, please contact our Customer Service Department at info@itathenna.com.

   
   

2. If the return is approved by Athenna Inc, you must re-package the product such that Athenna Inc receives it in the same condition in which it was originally delivered. Working product must be received by Athenna Inc within 30 calendar days of original receipt.

   
   

3. In most cases, Athenna Inc accepts responsibility for the cost of freight (both replacement and return shipment).

   
   

RETURNS OF NON-WORKING/DEFECTIVE PRODUCT​

Athenna Inc will replace all non-working/defective ("defective") products overnight (on a best-efforts basis) provided that the following conditions are met:

• Client follows the requisite procedures described above in "Procedures: Returns of Working Product".

  
  

• RMA is approved for the warranty period as specified in your invoice. Please see warranty terms and conditions for more information.

  
  

• Client returns product in the condition in which it was delivered (all product received otherwise will not be accepted).

  
  

To ensure your matter is handled properly, please note the following policies:

• Defective product must be returned to / received by Athenna Inc within 14 calendar days upon receipt of a replacement product, or it will not be accepted by Athenna Inc.

  
  

• If defective product is not returned to / received by Athenna Inc within 14 calendar days, the client will be charged the full purchase price of both the defective product and the replacement product. 

  
  

• Client will be issued a refund at the sole discretion of Athenna Inc if an item cannot be replaced in a timely manner.

PROCEDURE:​

1. If your (the client's) product appears to be defective or is not functioning properly, please contact us at info@itathenna.com to speak with the on-call technician to troubleshoot the matter.

   
   

2. If Athenna Inc approves the return of a non-working/defective ("defective") product, you must re-package the defective product such that Athenna Inc receives it in the same condition in which it was originally delivered. Defective product must be returned within 14 calendar days of replacement (see policies above).

   
   

3. The RMA form must be included with your shipment and/or RMA number must be noted on the shipping label.

   
   

4. In most cases, Athenna Inc will accept responsibility for the cost of freight.

   
   

5. In the event Athenna Inc cannot replace your product in a timely fashion, Athenna Inc will issue a refund.